The top-line:
- 12 clients surveyed from a range of industries: tourism & hospitality, professional services, and technology.
- 16 questions focused on service offerings, customer support, and quality of work.
- Overall average score: 84/100.
The results:
At Ultimate, we’re dedicated to our human-first approach to delivering the very best in creative design, branding, digital, and website services. With this in mind, we recently conducted a customer satisfaction survey to ensure our clients feel connected to both us and our work.
We’re excited to share the results, so without further ado, here’s what our clients had to say about working with Ultimate!
Client testimonials
With over a decade of experience, we’re proud of the relationships we’ve built and trust we’ve earned with our clients over the years. One of the standout results from our survey was our 90/100 score for how likely clients are to recommend Ultimate to a friend or colleague.
Here’s why our clients chose us:
- “Price, talent, and customer service.” – Ian McAllister, The Alnwick Garden
- “Best pitch, good value, genuinely care.” – Sarah Twist, Darwin Escapes
- “Trustworthy, reliable, high-quality.” – Lewis Rolland, SIM Switchgear
Quality and excellence
Our clients rated the quality of services we provide an impressive average of 87/100.
We’re delighted that Ultimate’s comprehensive offerings, from branding and creative to web design and development, continue to meet and exceed client expectations:
- “Ultimate’s proposal perfectly hit every point of our brief within budget, and their portfolio spoke for itself.” – Mason Griffiths, The Beatles Story
Above all else, we pride ourselves on truly bespoke solutions, giving your brand the care and attention it deserves. When asked “how satisfied are you with the quality of service?”, our clients responded with an overwhelming average score of 90/100.
Working with Ultimate
Some of the most rewarding survey feedback was hearing how much our clients enjoy working with us. With a 95/100 score for ease of doing business, it’s clear that our focus on seamless collaboration and clear communication makes a real difference:
- “The team at Ultimate felt like extended members of our company, always enthusiastic and collaborative.” – Nikki Perry, Setpoint 22
- “The team’s communication has been incredible throughout the process, and their willingness and ability to provide solutions to our concerns has been very appreciated.” – Mason Griffiths, The Beatles Story
With a 90/100 score for keeping clients informed and an 83/100 score for providing accurate information, our clients appreciate that we’re not just a service provider—we’re an active partner in their success.
Work with us
Our survey confirms what we always strive for—providing high-quality work, fostering strong client relationships, and offering a seamless experience across branding, design, and web services.
With consistently high scores and positive feedback, we’re committed to continuing our focus on delivering outstanding results for our clients.
If you’re looking to elevate your brand, enhance your digital presence, or embark on a web design project, get in touch with us today.
